Casual IT Support

Location: Brisbane

Department: it
Reports to: System Administrator
Supervises: Nil



It is expected that all BRC employees actively align with our core values of work, health & safety, honesty, recognition, teamwork, improvement, initiative and customer service.



IT Support Officer:

  1. Monitor and attend to helpdesk requests
  2. Assist in networking and infrastructure troubleshooting
  3. Assist the Brisbane Racing Club sales team in quoting and delivering IT components of clients solutions
  4. Assist in the support, setup & maintenance of various systems and applications
  5. Knowledge of MS Office, Windows Operating Systems and accurate data entry skills
  6. Knowledge of PC hardware including POS terminals
  7. Knowledge of network hardware
  8. Knowledge of Active Directory is preferred
  9. Committed to providing service excellence to both external and internal customers


General (applies to all duties):

  • Work hours as per roster.
  • Consistently demonstrate professionalism, integrity, commitment, fairness and co-operation in all aspects of the above responsibilities.

Occupational Health and Safety Responsibilities

The general responsibilities of a staff member at this level include, but are not limited to:

  • Work in accordance with BRC’s OH&S Management System, operational procedures, work instructions and job safety analysis where relevant.
  • Co-operate and comply with all safety instructions given by supervisors, managers and/or those undertaking specific OH&S roles.
  • To immediately notify supervisors of any unsafe situation and not to work in any way that could endanger yourself or your fellow workers.
  • To use appropriate personal protective equipment (PPE) where required, and to report any breakages or failures that need replacement or rectification.
  • To ensure any item, sign barrier, guard, equipment etc. provided to ensure health and safety of personnel on site is not tampered with, modified or removed.
  • To suggest ways of eliminating hazards and improving occupational health and safety within the BRC.



  • BRC staff will comply with all internal policies, procedures and practices in force at any time.
  • BRC staff will comply with all legal requirements and reflect community expectations of corporate behaviour.
  • BRC staff will operate in accordance with the organisation’s core values.
  • The incumbent must be able to work outside normal business hours as BRC trades seven days per week.


Planning and Organising

  • Sets clearly defined objectives
  • Plans activities and projects well in advance and takes account of changing circumstances
  • Manages time efficiently
  • Identifies and organises resources needed to accomplish tasks
  • Monitors performance against deadlines and achievement of goals


  • Provides clear, detailed reports to deadlines
  • Develops and updates policies, procedures and standardized recipes

Deciding and Initiating Action

  • Takes initiative, acts with confidence and works under own direction
  • Initiates and generates activity

Delivering Results

  • Focuses on needs of BRC and target customers
  • Meets pre-determined deadlines, targets and objectives
  • Sets high standards for quality and quantity
  • Monitors and maintains quality and productivity

Working with Others

  • Adapts to the team and assists in building team spirit
  • Recognises and acknowledges the contribution of others
  • Listens, consults and communicates proactively
  • Supports and is considerate of others
  • Upholds ethics and values
  • Demonstrates integrity




  • Completion of, or current enrollment in a Diploma of IT, or equivalent
  • Excellent communications skills and attention to detail is essential
  • Must be able to work Saturday and Public holiday race days as required

Personal Details * Required field